Frequently Asked Questions
Answers to common questions about buying, selling, and delivery on Bird Bazar.
How Can We Help?
Pick a topic below, then tap a question to see the answer.
Ordering & Payment
Placing an order and paying for it
How do I place an order?
Browse the shop, add items to your cart, and check out. You can order live birds, feed, cages, and accessories from one or more vendors in a single visit.
What payment methods are available?
We currently support Cash on Delivery and bank transfer. You choose your preferred method at checkout.
Can I pay online with a card?
Not at the moment. Bird Bazar does not currently process online card payments.
Delivery & Bird Health
How live birds travel to you
Do you deliver outside Dhaka?
Yes, we deliver across Bangladesh. Delivery within Dhaka is typically faster than to other districts, since live birds are prioritised to reduce travel stress.
How are live birds packaged for delivery?
Vendors use secure, breathable, appropriately sized containers, and aim to minimise travel time. See our Shipping & Delivery Policy for details.
Returns & Live Arrival
If something isn't right on arrival
What if my bird arrives unwell or injured?
Inspect the bird immediately in front of the courier before accepting delivery, and contact the vendor within 2 hours with photos or video if there is a problem. Full details are in our Refund, Returns & Live Arrival Guarantee policy.
Can I return a bird if I simply change my mind?
No. Because birds are living animals, change-of-mind returns are not offered once a bird has arrived healthy and as described.
Selling on Bird Bazar
Opening and running a vendor store
How do I start selling on Bird Bazar?
Visit our Become a Vendor page to learn more, then register for a vendor account to set up your store.
Does it cost anything to register as a vendor?
No. Vendor registration is free, with no upfront fees and 0% commission at launch. You can register as a vendor in a few minutes.
What can I sell?
Legally owned, captive-bred birds, along with feed, cages, and accessories. Wild-caught or protected species may not be listed.
How do vendors get paid?
Vendor payouts are made via bank transfer.
Privacy & Account
Your data and getting in touch
Is my personal information safe?
Yes. We only share the order details vendors need to fulfil your order, and we never sell your data to third parties. See our Privacy Policy for details.
I have another question. Who do I contact?
Reach out through our Contact Us page and we will help, or connect you with the right vendor.
Every Bird Order Is Protected
- Pay with Cash on Delivery, with no upfront online payment.
- Every bird order is backed by our Live Arrival Guarantee.
- Inspect your bird in front of the courier before accepting delivery.
- Only legally owned, captive-bred birds may be listed.
- Every vendor runs their own store page, so you can see who you are buying from.
Photos: Evija Martina and Isaac Benhesed / Unsplash
Still Have Questions?
Our team is happy to help, or to connect you with the right vendor.