Our approach
Bird Bazar is a multivendor marketplace: each store is run by an independent vendor, and this policy sets the baseline rules for refunds, returns, and, most importantly, the health of live birds at delivery. Individual vendors may offer additional guarantees beyond this baseline.
Live Arrival & Health Guarantee
Birds are living animals, so they are not eligible for change-of-mind returns once delivered healthy. Instead, Bird Bazar vendors stand behind a Live Arrival Guarantee: your bird must arrive alive and in the condition described in the listing.
To be covered by this guarantee:
Be available to receive the bird in person at the agreed delivery time, and inspect it immediately in front of the courier before signing for it.
If there is a problem, such as the bird arriving injured, seriously unwell, or not matching the listing, contact the vendor within 2 hours of delivery with clear photos or a short video showing the issue.
Do not attempt to return a bird by courier without first arranging it with the vendor, since birds require careful handling.
Claims reported after the 2-hour window, or without photo or video evidence, may not be eligible for a refund or replacement, since we can no longer verify the bird’s condition at the time of delivery.
Feed, cages, and accessories
For non-living products such as feed, cages, and accessories, you may request a return within 7 days of delivery if the item is unused, unopened, and in its original packaging. Opened feed and food items cannot be returned for hygiene reasons.
To start a return, contact the vendor who fulfilled your order through your Bird Bazar account, describing the issue and including photos where relevant.
Refunds
Once a return or claim is approved by the vendor, refunds are issued to the original payment method, or as store credit or a replacement item if you prefer. Refunds for Cash on Delivery orders are made via bank transfer. Processing typically takes a few business days after approval.
Non-returnable items
Live birds that arrive healthy and as described, opened or used feed and hygiene items, and any item without proof of purchase are not eligible for return.
Questions
If you are unsure whether your situation is covered, contact us through the Contact Us page and we will help connect you with the right vendor.